---
title: "Features & Modules"
description: "Complete list of NICE HMS features — OPD, IPD, Pharmacy, Lab, Radiology, Billing, Accounts, ABDM, NHCX, Admin/RBAC, CDSS AI, WhatsApp integration, and more."
date: 2026-07-19
lastModified: 2026-07-22
category: "product"
author: "Dr. Umesh Bilagi"
beta: false
---

## Overview

NICE HMS covers every department in a modern Indian healthcare facility. Here is the complete feature list organized by module.

## OPD (Outpatient Department)

- Patient registration and token generation (per-doctor, per-day)
- Doctor-wise OPD queue management
- Digital prescription creation with medication selection
- CDSS AI assistance — drug interaction checks, dosage recommendations, diagnosis-based suggestions
- Prescription cloning for follow-up visits
- Prescription delivery: print (PDF) or WhatsApp
- Multi-language printing (22 Indian languages)
- Letter pad header customization (org-level or doctor-level)
- Follow-up date tracking

## IPD (Inpatient Department)

- Admission from OPD or direct admission
- Bed assignment and transfer between wards
- Discharge summary with auto-population from IPD chart
- Discharge medication and follow-up instructions
- Bed management dashboard (occupied, available, cleaning, maintenance)
- IPD billing integration (room charges, procedures, consumables)

## Pharmacy

- Medicine inventory management (stock in/out, expiry tracking)
- Dispensing against prescriptions (OPD and IPD)
- Purchase order management
- Supplier management
- Stock and expire date management
- Pharmacy billing integration

## Laboratory

- Test ordering from OPD/IPD encounters
- Sample collection and tracking
- Result entry (manual or instrument interface)
- Panel and test management
- Report generation and printing
- Reference range configuration
- Lab billing integration
- SNOMED CT terminology support

## Radiology

- Imaging order placement
- Report upload and template system
- Radiology billing integration
- Result delivery to referring doctor

## Billing & Accounts

- **Bill Transaction** — Patient billing for OPD, IPD, pharmacy, lab, radiology
- **Advance Transaction** — Advance payment tracking and adjustment against bills
- **Contra Transaction** — Fund transfers between accounts
- **Accounts Master** — Chart of accounts management
- **Cash Access** — Cash-in/cash-out management
- **Item Management** — Service items, medicines, consumables with pricing
- GST-compliant invoice generation
- Multi-tax support (CST, SGST, IGST)

## ABDM Compliance

- **M1 — Health ID:** Create ABHA (Health ID) via Aadhar OTP, link existing ABHA to patient records, ABHA profile view
- **M2 — HIP (Health Information Provider):** HIP-initiated linking, care context management, health record sharing with patient consent
- **M3 — HIU (Health Information User):** Pull patient records from other providers, consent-based data access
- All 12 ABDM gateway APIs integrated
- NHA-certified across all three milestones

## NHCX / PMJAY Insurance

> **Under development — coming very soon.** (Remove this notice when going to production.)

- Insurance plan discovery and eligibility verification
- Pre-authorization submission and tracking
- Claim submission and status tracking
- Discharge workflow with payer integration
- Biometric authentication support (NHCX token store)
- FHIR R4-compliant payloads

## Admin & RBAC

- 12+ user roles: Admin, Director, Doctor, Nurse, Receptionist, Accountant, Pharmacist, Lab Technician, HR, Insurance Lead, Marketing Lead, Marketing Executive, Visitor
- Granular permissions per module (view, create, edit, delete, print)
- User management (add, deactivate, change role)
- Organization settings (paper size, letter pad headers, patient ID format, AI features toggle)
- WhatsApp credentials configuration
- DLT (SMS) and Fast2SMS configuration

## Reports & MIS

- Financial reports (day book, ledger, trial balance, P&L)
- Patient statistics (OPD count, IPD census, department-wise)
- Pharmacy reports (stock, dispensing, purchase)
- Lab reports (test count, revenue)
- Doctor-wise revenue and patient count
- Custom date range filtering on all reports

## Reseller Panel

- White-label domain support
- Pricing management (set per-reseller pricing)
- Test and panel distribution to reseller organizations
- Reseller organization management
- AI token pricing

## WhatsApp Integration

- Prescription delivery via WhatsApp
- Encounter alerts to patients
- OPD registration confirmation
- Requires WhatsApp Business API credentials configured in Admin

## AI & CDSS

- Clinical Decision Support System (CDSS) modules: Diabetes, Hypertension, Lipids, Lifestyle
- Drug interaction checking
- AI-assisted discharge summary (configurable)
- AI text tokens for custom AI features

## Other Features

- **QR code printing** on patient IDs and reports
- **PWA support** — works on mobile devices like a native app
- **Firebase push notifications**
- **MCP & AI integration** — coming very soon (Claude Code, AI agents, and more)

## FAQ

**Q: What features does NICE HMS have?**
A: NICE HMS includes OPD, IPD, Pharmacy, Lab, Radiology, Billing, Accounts, ABDM compliance (M1/M2/M3), NHCX/PMJAY insurance, Admin/RBAC, Reports/MIS, WhatsApp integration, CDSS AI, and a reseller panel.

**Q: Does NICE HMS support ABDM?**
A: Yes — M1 (Health ID), M2 (HIP health record sharing), and M3 (HIU patient data pull). Fully certified by the National Health Authority.

**Q: Can NICE HMS handle insurance claims?**
A: Yes, through NHCX (National Health Claims Exchange) integration. Supports PMJAY and private insurance pre-auth, claim submission, and discharge workflows.