---
title: "Forgot Password"
description: "How to reset your NICE HMS password — the forgot-password page, the reset link flow, and the reseller variant."
date: 2026-08-25
lastModified: 2026-08-25
category: "getting-started"
author: "Dr. Umesh Bilagi"
beta: true
---

## Overview

If you forget your NICE HMS password, you can reset it yourself from the login page — no admin intervention is needed.

## Where is the forgot-password page?

The **"Forgot Password"** link is on the **login page**, below the login form.

- Login page: `/auth/login`
- Forgot-password page: `/auth/forgot-password`

On the login screen, click the **Forgot Password** link at the bottom of the form.

## How to reset your password

1. Go to **`/auth/login`** and click **Forgot Password**.
2. On the forgot-password page, enter the **email address** linked to your account.
3. Submit the form. NICE HMS sends a password-reset link to that email.
4. Open the email and click the link — it opens the **change-password** page (`/auth/change-password?token=…`).
5. Enter your new password and save it.

After that, log in with your email and the new password.

## Notes

- The reset link is sent to the email on file for the account.
- There is a **30-second cooldown** between reset-link requests for the same account — if you request again too quickly you will see a "please wait" message.
- The reset link carries a short-lived token; if it expires, request a new one from the forgot-password page.

## Reseller accounts

Reseller-panel users have a separate forgot-password flow:

- Reseller forgot password: `/api/reseller/forgot-password`
- Reseller change password: `/api/reseller/change-password`

The reseller reset email uses its own template and link.

## Related guides

- [Getting Started](/docs/getting-started) — logging in and setting up your account
- [Adding More Users](/docs/adding-more-users) — creating user accounts