---
title: "NHCX Patient Dashboard"
description: "Understanding the patient's NHCX page: the workflow timeline, status, amounts, admission/discharge cycles, and actions."
date: 2026-08-21
lastModified: 2026-08-21
category: "nhcx"
author: "Dr. Umesh Bilagi"
beta: true
---

## Overview

The **NHCX patient page** is the hub for all of a patient's claim activity. It shows every NHCX workflow for that patient, the current status and amounts, and the next action to take.

## Opening the page

From the patient's record, open the **NHCX** section. The page shows:

- **Get Policies** / **Discover Policies** buttons to start an eligibility check.
- **Birth Certificate (Proof of Birth)** — upload DCB/BCF documents (see [NHCX Newborn Claim](/docs/nhcx-newborn-claim)).
- The **workflow timeline** — one entry per NHCX workflow for the patient.

## The workflow timeline

Each workflow is a group of NHCX steps (eligibility check, pre-auth, claim, payment, communication) for one patient and payer. Each entry shows:

- **Status** — the current workflow state (e.g., Acknowledged, Approved, Rejected, Failed). Errors and failures are shown in red.
- **Amounts** — for claim responses, the asked/approved/deducted amounts; for payment notices, the payment status, TDS, and UTR.
- **Next action** — what to do next (e.g., submit claim, reprocess, respond to a query).

Click a workflow to expand it and see the individual steps.

## Admission / discharge cycles

For cyclic treatments, the timeline tracks each **admission** and **discharge** with timestamps and cycle numbers. The admission and discharge actions open biometric capture for the corresponding process.

## Load More

The timeline loads 5 workflows at a time. Click **Load More** to fetch the next page of workflows.

## Common Issues

- **"No workflows found"** — the patient has no NHCX activity yet; start with an eligibility check.
- **Failed status** — click the red status/error icon to view the error details returned by the payer.

## FAQ

**Q: Why does the page load workflows in pages?**
A: The timeline is paginated for performance, so patients with many workflows load quickly. Use **Load More** to see older workflows.

**Q: Where do I start a new claim for this patient?**
A: From the patient's NHCX page, run an eligibility check first, then follow the workflow's next action to submit the claim.