---
title: "Reseller Pricing"
description: "How resellers calculate and buy plans for client organizations — select a plan, get discounted pricing, and pay via Razorpay."
date: 2026-07-19
lastModified: 2026-10-18
category: "reseller"
author: "Dr. Umesh Bilagi"
beta: false
---

## Overview

As a reseller, you buy plans for your client organizations at a discounted rate decided by NICE HMS. You can charge your clients whatever amount you choose — your margin is the difference. NICE HMS issues the GST invoice to you (the reseller) only. Our pricing is fully transparent.

**Not a reseller?** Organizations can also buy a subscription directly when creating their account from the homepage. See [Pricing](/pricing) for standard plan rates.

## How to Buy a Plan

1. Go to **Reseller** → **My Organizations**.
2. Click the organization's ID to open the payment page.
3. On the payment page:

| Step | What You Do |
|------|-------------|
| **Choose Plan** | Select from the available plans (Clinic, Hospital, Lab, Enterprise, etc.). Only the client's current plan and higher-ranked plans are offered — downgrades are not available in the panel. |
| **Extra Users** | Enter the number of additional users beyond the plan's included limit |
| **Subscription** | Choose Monthly or Yearly |
| **Calculate** | Click to see the total — amount + GST and next renewal date |
| **Buy Now** | Pay via Razorpay to complete the purchase |

4. The button says **Calculate** on first click. After the price is shown, it changes to **Buy Now** — click again to pay.
5. After calculation the breakdown shows Implementation Charge, Subscription Charge, Sub Total, GST, and Total. Below it, if you have a reseller discount, you also see Retail Price, Your Price, and Your Margin.

NHCX is not part of this calculation. It is bought separately on the same payment page — see [NHCX (Insurance Claims)](#nhcx-insurance-claims) below.

If you select the **Free** plan, payment is skipped and the organization is moved to the Free plan immediately.

## NHCX (Insurance Claims)

NHCX lets the organization exchange claims and pre-authorizations with payers. It is a **separate subscription**, not a line inside the HIMS plan calculation.

| Plan | NHCX |
|------|------|
| **Enterprise**, **LargeEnterprise** | Included — no purchase needed |
| **Hospital**, **Lab** | Separate annual subscription — buy it on the **NHCX (PM-JAY claims)** card |
| **Clinic**, **Free** | Not available |

- NHCX is **yearly only** — there is no monthly option, and the 10% yearly discount does not apply.
- It has its **own validity date**, independent of the HIMS subscription. The two can run on different terms.
- Buying again before it expires **adds another year** to the existing NHCX validity; it does not replace the current term.
- On Enterprise and LargeEnterprise the card shows *Included* — no button, and NHCX always ends with the HIMS subscription.

The card shows the client's current NHCX validity and the annual price **plus 18% GST, less your reseller discount**. The discount is applied to the annual amount before GST, exactly as it is on the subscription charge, so your NHCX margin works the same way.

> **Important:** the entitlement is read at login. After buying NHCX, have the client **sign out and back in** before the NHCX screens pick it up.

The **NHCX Validity** column on **My Organizations** shows the same thing at a glance — *Included* for Enterprise/LargeEnterprise, `-` if never bought, otherwise the expiry date.

See [NHCX Overview](/docs/nhcx-overview) for what the module does, and [NHCX Participant ID Generation](/docs/nhcx-participant-id-generation) for the separate registration step.

## Pricing Model

- Plan rates are set by NICE HMS. Resellers receive a discount off the standard pricing.
- You can charge your client organizations any amount — your margin is yours to set.
- NICE HMS raises the GST invoice in the reseller's name only.
- All payments are processed securely through Razorpay.

## Plan Limits & Downsizing

Beds are always derived from users at **1 user = 2.5 beds** (so 20 users = 50 beds).
Below 20 users / 50 beds both a user limit and the bed rule apply; at 20+ users the
user limit is lifted but the bed rule still applies.

When you renew an organization at a **lower** user count, the system checks that the
smaller plan is still valid before accepting payment:

- An organization already at or above 20 users / 50 beds **cannot** downsize below
  that boundary.
- A smaller organization (≤ 20 active users) cannot shrink below its current active
  user count — inactivate unwanted users first.
- The new plan must still fit the organization's current in-progress inpatient beds
  (`users × 2.5` + 50% buffer).

See [Beds, Users & Plan Limits](/docs/beds-and-users-policy) for the full policy.

## FAQ

**Q: Can I change a plan mid-cycle?**
A: Yes. The new plan takes effect from the next billing cycle.

**Q: Who gets the GST invoice?**
A: NICE HMS issues the GST invoice to the reseller. The reseller is responsible for invoicing their own clients.

**Q: Can I set custom pricing per organization?**
A: You choose from the plans available. You can charge your client whatever you want — your margin is the difference between what you charge them and what you pay NICE HMS.

**Q: How do I buy a plan for a new organization?**
A: First create the organization from **Create New Organization**, then go to **My Organizations** and click the organization ID to access the payment page.

**Q: Is NHCX (insurance claims) included in the plan I buy?**
A: On **Enterprise** and **LargeEnterprise** it is included automatically. On **Hospital** and **Lab** it is a separate annual subscription — buy it from the **NHCX (PM-JAY claims)** card on the payment page. **Clinic** and **Free** cannot use NHCX.

**Q: Does my reseller discount apply to the NHCX subscription?**
A: Yes. The discount is applied to the annual NHCX amount before GST, the same way it applies to the subscription charge.

**Q: Can I buy NHCX monthly, or get the 10% yearly discount on it?**
A: No. NHCX is yearly only — there is no monthly option and the 10% yearly discount does not apply. The annual price rises 10% a year with inflation correction.

**Q: If I renew NHCX before it expires, do I lose the remaining time?**
A: No. Buying again adds another year on top of the current validity instead of replacing it.

**Q: Does NHCX end when the HIMS subscription ends?**
A: On **Hospital** and **Lab**, no — NHCX keeps its own validity date, so the two can end on different days. On **Enterprise** and **LargeEnterprise**, NHCX is bundled and always ends with the HIMS subscription.

**Q: Does the per-extra-user price differ by plan?**
A: No. Every paid plan charges the same per-extra-user-per-month rate, which rises 10% a year with inflation correction. The Calculate breakdown shows the exact amount before you pay.

**Q: The client bought NHCX but the NHCX screens still look blocked. Why?**
A: The entitlement is read from the session at login. Have them sign out and back in once, and the NHCX screens will open.