Wed Sep 20 2023

Dealing with Angry Patients in Healthcare

Dealing with Angry Patients in Healthcare


Dealing with the anger of patients and their loved ones is an indispensable facet of healthcare. Whether triggered by service-related issues, complications, unrealistic expectations, or financial concerns, effectively managing patient anger is vital to uphold the reputation and integrity of healthcare facilities. To navigate these challenging situations, healthcare providers must adhere to a set of fundamental principles: identifying the root cause of anger, acknowledging the patient's perspective, encouraging collaborative problem-solving, maintaining empathy and composure, offering sincere apologies when warranted, involving higher authorities when necessary, documenting incidents comprehensively, and following up to ensure patient satisfaction. These principles, when applied judiciously, transform moments of tension into opportunities for trust-building and the delivery of patient-centered care, ultimately defining excellence in medical practice.

Dr Umesh Bilagi's Avatar

Dr Umesh Bilagi

Founder CEO of Nice HMS, reshaping healthcare management. MD DM in cardiology, with 2 private hospital launches and impactful government tenure. Fusing medical expertise and tech for superior care is my mission.

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