Frequently Asked Questions

Overview

Real questions we get from hospital administrators, doctors, and IT teams — with direct, honest answers.

Pricing & Plans

Q: How much does NICE HMS cost? A: Full pricing details here.

Q: Is there a free plan? A: There is no free plan. You can register your organization for free, but using the HMS modules requires a paid subscription.

Q: What's included in the implementation fee? A: The implementation fee is a one-time charge covering initial setup, staff training, and go-live support. Your first payment includes at least one month of subscription plus the implementation fee — both are required to activate your account. After that, you pay only the subscription. Data migration from old systems is billed separately.

Q: Do you charge per bed? A: Yes. Pricing is based on both users and beds (1 user = 2.5 beds). Healthcare providers subscribe based on whichever count is higher — users or beds. The per-bed/per-user cost varies by slab: Hospital, Enterprise, and Large Enterprise, with Hospital being the highest and Large Enterprise the most affordable per unit.

Q: Can I switch from monthly to yearly billing? A: Yes. Yearly billing saves 10%. Switch from Admin > Billing anytime.

Features & Modules

Q: Does NICE HMS support IPD management? A: Yes — admission, bed assignment and transfer, daily charting, discharge summary, and IPD billing. Full inpatient workflow.

Q: Does NICE HMS have AI features? A: Yes. NICE HMS includes AI-powered features for practicing doctors:

• Patient data summarization — quick overview of patient history before consultation
• Discharge summary generation — structured summaries with procedures, investigations, follow-up
• Initial assessment — triage, differential diagnosis, and clinical decision support for OPD/IPD/Emergency
• Diet plan generation — 7-day personalized diet plans
• Voice transcript processing — convert dictated notes into structured clinical documentation

All AI features require sufficient AI tokens. Each organization can enable or disable AI features as needed.

Q: Does it include pharmacy management? A: Yes — inventory management, dispensing against prescriptions, purchase orders, supplier management, and stock expiry tracking.

Q: Does NICE HMS include lab and radiology management? A: Yes. Lab module covers diagnostic test ordering, sample collection tracking, report generation, and result delivery. Radiology covers X-ray, ultrasound, CT, and MRI reporting. Both can be ordered directly from OPD or IPD.

Q: Can I print prescriptions on my existing letterhead? A: Yes. Upload your letterhead as a PNG. The system prints on preprinted stationery or generates the full page on plain paper.

Q: Does NICE HMS support multiple languages? A: Yes. Diet plans can be generated and printed in 22 Indian languages, so patients receive meal plans in their preferred language.

Q: Does it work on mobile? A: Yes. NICE HMS is a PWA (Progressive Web App). It works on any device with a browser — phone, tablet, laptop, desktop.

Q: Does NICE HMS have reports and analytics? A: Yes. The MIS (Management Information System) module covers revenue reports, patient statistics, department-wise performance, pharmacy sales, lab utilization, and more. Access is role-based.

Q: Does NICE HMS handle billing and accounting? A: Yes. Covers OPD billing, IPD billing, advance transactions, contra transactions, and accounts master. Supports cash, card, UPI, and insurance payments. Pharmacy and lab charges flow automatically to the bill.

Q: Does NICE HMS have bed management? A: Yes. Ward configuration, bed assignment, bed transfer between wards, discharge bed release, and a bed status dashboard showing available, occupied, and reserved beds.

Q: Can prescriptions be sent to patients via WhatsApp? A: Yes. After creating a prescription, choose "Send via WhatsApp." The PDF is delivered to the patient's registered mobile number.

ABDM & Compliance

Q: Is NICE HMS ABDM-certified? A: Yes, fully. NHA-certified for M1 (Health ID), M2 (HIP record sharing), and M3 (HIU record access). All 12 mandatory ABDM APIs implemented.

Q: Do I need ABDM compliance? A: It is strongly recommended by NHA. Government scheme empanelment increasingly requires it. NICE HMS makes it straightforward.

Q: Can patients create ABHA through NICE HMS? A: Yes. Reception can create a new ABHA for the patient via Aadhar OTP verification during registration.

NHCX & Insurance

Q: Does NICE HMS support NHCX/PMJAY insurance claims? A: NHCX integration is under development. PMJAY (Ayushman Bharat) support is coming very soon, with private insurance to follow.

Data & Security

Q: Where is my data stored? A: Google Cloud SQL in India. Encrypted at rest and in transit (TLS 1.2+). Regular automated backups.

Q: Who can access my data? A: Only users in your organization with the appropriate role-based permissions. NICE HMS staff do not access customer data without explicit permission for support purposes.

Q: Is NICE HMS security audited? A: Yes. Regular security audits by CERT-IN empanelled agencies. The most recent audit report is available on request.

Q: What happens to my data if I cancel? A: Your data is retained as per NHA and DPDP Act (Digital Personal Data Protection) compliance requirements. You can export your data anytime.

Support & Training

Q: How do I get support? A: In-app ticket system (Admin > Tickets/Issues), email (admin@nicehms.com), or phone (+919611560555) for critical issues.

Q: Is training included? A: Yes. One-time implementation and training is included in paid plans. Training is conducted remotely.

Q: What is the typical response time? A: Most tickets receive a first response within 24 hours. Critical issues flagged as high priority are addressed sooner.

Q: Is there documentation for my staff? A: Yes. Built-in documentation at /docs covers every module with step-by-step guides. We are also developing an AI chat feature powered by these docs for instant answers.

Technical

Q: Do I need to install anything? A: No. NICE HMS is cloud-based. You only need a web browser and an internet connection.

Q: Does NICE HMS integrate with other software? A: Yes. REST APIs for all modules. Pre-built integrations include WhatsApp Business API, Firebase push notifications, Zoho Books, and other HMS for ABDM compliance. Custom integrations are also available.

Q: Is there an API for custom integrations? A: Yes. REST API endpoints with JWT authentication are available for custom integrations. Full documentation at the Developer Portal.

Q: Can I use my own domain? A: Yes, with the reseller/white-label feature. Contact us for white-label setup.

Migrating to NICE HMS

Q: Can you migrate data from my old HMS? A: Yes. We handle migration of patient records and pharmacy inventory from your old HMS. Data migration is billed separately from the implementation fee.

Q: How long does migration take? A: Typically 1-2 weeks depending on data volume and the source system. We provide a timeline during the implementation planning call.

Q: Will there be downtime during migration? A: Both systems remain operational during migration. You can continue regular operations, but historical data will not be available in NICE HMS until the migration is complete.