NHCX Patient Dashboard

Overview

The NHCX patient page is the hub for all of a patient's claim activity. It shows every NHCX workflow for that patient, the current status and amounts, and the next action to take.

Opening the page

From the patient's record, open the NHCX section. The page shows:

• Get Policies / Discover Policies buttons to start an eligibility check.
• Birth Certificate (Proof of Birth) — upload DCB/BCF documents (see NHCX Newborn Claim).
• The workflow timeline — one entry per NHCX workflow for the patient.

The workflow timeline

Each workflow is a group of NHCX steps (eligibility check, pre-auth, claim, payment, communication) for one patient and payer. Each entry shows:

• Status — the current workflow state (e.g., Acknowledged, Approved, Rejected, Failed). Errors and failures are shown in red.
• Amounts — for claim responses, the asked/approved/deducted amounts; for payment notices, the payment status, TDS, and UTR.
• Next action — what to do next (e.g., submit claim, reprocess, respond to a query).

Click a workflow to expand it and see the individual steps.

Admission / discharge cycles

For cyclic treatments, the timeline tracks each admission and discharge with timestamps and cycle numbers. The admission and discharge actions open biometric capture for the corresponding process.

Load More

The timeline loads 5 workflows at a time. Click Load More to fetch the next page of workflows.

Common Issues

• "No workflows found" — the patient has no NHCX activity yet; start with an eligibility check.
• Failed status — click the red status/error icon to view the error details returned by the payer.

FAQ

Q: Why does the page load workflows in pages? A: The timeline is paginated for performance, so patients with many workflows load quickly. Use Load More to see older workflows.

Q: Where do I start a new claim for this patient? A: From the patient's NHCX page, run an eligibility check first, then follow the workflow's next action to submit the claim.