Reseller Pricing

Overview

As a reseller, you buy plans for your client organizations at a discounted rate decided by NICE HMS. You can charge your clients whatever amount you choose — your margin is the difference. NICE HMS issues the GST invoice to you (the reseller) only. Our pricing is fully transparent.

Not a reseller? Organizations can also buy a subscription directly when creating their account from the homepage. See Pricing for standard plan rates.

How to Buy a Plan

Go to Reseller → My Organizations.
Click the organization's ID to open the payment page.
On the payment page:

Step	What You Do
Choose Plan	Select from the available plans (Clinic, Hospital, Lab, Enterprise, etc.). Only the client's current plan and higher-ranked plans are offered — downgrades are not available in the panel.
Extra Users	Enter the number of additional users beyond the plan's included limit
Subscription	Choose Monthly or Yearly
Calculate	Click to see the total — amount + GST and next renewal date
Buy Now	Pay via Razorpay to complete the purchase

The button says Calculate on first click. After the price is shown, it changes to Buy Now — click again to pay.
After calculation the breakdown shows Implementation Charge, Subscription Charge, Sub Total, GST, and Total. Below it, if you have a reseller discount, you also see Retail Price, Your Price, and Your Margin.

NHCX is not part of this calculation. It is bought separately on the same payment page — see NHCX (Insurance Claims) below.

If you select the Free plan, payment is skipped and the organization is moved to the Free plan immediately.

NHCX (Insurance Claims)

NHCX lets the organization exchange claims and pre-authorizations with payers. It is a separate subscription, not a line inside the HIMS plan calculation.

Plan	NHCX
Enterprise, LargeEnterprise	Included — no purchase needed
Hospital, Lab	Separate annual subscription — buy it on the NHCX (PM-JAY claims) card
Clinic, Free	Not available

NHCX is yearly only — there is no monthly option, and the 10% yearly discount does not apply.
It has its own validity date, independent of the HIMS subscription. The two can run on different terms.
Buying again before it expires adds another year to the existing NHCX validity; it does not replace the current term.
On Enterprise and LargeEnterprise the card shows Included — no button, and NHCX always ends with the HIMS subscription.

The card shows the client's current NHCX validity and the annual price plus 18% GST, less your reseller discount. The discount is applied to the annual amount before GST, exactly as it is on the subscription charge, so your NHCX margin works the same way.

Important: the entitlement is read at login. After buying NHCX, have the client sign out and back in before the NHCX screens pick it up.

The NHCX Validity column on My Organizations shows the same thing at a glance — Included for Enterprise/LargeEnterprise, - if never bought, otherwise the expiry date.

See NHCX Overview for what the module does, and NHCX Participant ID Generation for the separate registration step.

Pricing Model

Plan rates are set by NICE HMS. Resellers receive a discount off the standard pricing.
You can charge your client organizations any amount — your margin is yours to set.
NICE HMS raises the GST invoice in the reseller's name only.
All payments are processed securely through Razorpay.

Plan Limits & Downsizing

Beds are always derived from users at 1 user = 2.5 beds (so 20 users = 50 beds). Below 20 users / 50 beds both a user limit and the bed rule apply; at 20+ users the user limit is lifted but the bed rule still applies.

When you renew an organization at a lower user count, the system checks that the smaller plan is still valid before accepting payment:

An organization already at or above 20 users / 50 beds cannot downsize below that boundary.
A smaller organization (≤ 20 active users) cannot shrink below its current active user count — inactivate unwanted users first.
The new plan must still fit the organization's current in-progress inpatient beds (users × 2.5 + 50% buffer).

See Beds, Users & Plan Limits for the full policy.

FAQ

Q: Can I change a plan mid-cycle? A: Yes. The new plan takes effect from the next billing cycle.

Q: Who gets the GST invoice? A: NICE HMS issues the GST invoice to the reseller. The reseller is responsible for invoicing their own clients.

Q: Can I set custom pricing per organization? A: You choose from the plans available. You can charge your client whatever you want — your margin is the difference between what you charge them and what you pay NICE HMS.

Q: How do I buy a plan for a new organization? A: First create the organization from Create New Organization, then go to My Organizations and click the organization ID to access the payment page.

Q: Is NHCX (insurance claims) included in the plan I buy? A: On Enterprise and LargeEnterprise it is included automatically. On Hospital and Lab it is a separate annual subscription — buy it from the NHCX (PM-JAY claims) card on the payment page. Clinic and Free cannot use NHCX.

Q: Does my reseller discount apply to the NHCX subscription? A: Yes. The discount is applied to the annual NHCX amount before GST, the same way it applies to the subscription charge.

Q: Can I buy NHCX monthly, or get the 10% yearly discount on it? A: No. NHCX is yearly only — there is no monthly option and the 10% yearly discount does not apply. The annual price rises 10% a year with inflation correction.

Q: If I renew NHCX before it expires, do I lose the remaining time? A: No. Buying again adds another year on top of the current validity instead of replacing it.

Q: Does NHCX end when the HIMS subscription ends? A: On Hospital and Lab, no — NHCX keeps its own validity date, so the two can end on different days. On Enterprise and LargeEnterprise, NHCX is bundled and always ends with the HIMS subscription.

Q: Does the per-extra-user price differ by plan? A: No. Every paid plan charges the same per-extra-user-per-month rate, which rises 10% a year with inflation correction. The Calculate breakdown shows the exact amount before you pay.

Q: The client bought NHCX but the NHCX screens still look blocked. Why? A: The entitlement is read from the session at login. Have them sign out and back in once, and the NHCX screens will open.