Reseller Panel

Overview

The Reseller Panel lets you create and manage client organizations under your reseller account. As a reseller, you can register new organizations, view your client list, send subscription renewal emails, and manage payments.

Accessing the Reseller Panel

Log in with your reseller account.
From the sidebar, use these links based on your role:

Sidebar Link	Roles	Purpose
Admin	Owner only	Create and manage resellers, diagnostic tests, posts, testimonials, AI tokens, and insurance
Reseller	Owner, Reseller	Manage your client organizations and payments
Cloud Functions	Owner, Employee, Reseller	View API usage analytics per organization
Tickets	Owner, Employee	View and manage support tickets submitted by organizations

The Reseller manage page has two options:

Create New Organization — Register a new client organization
My Organizations — View and manage your existing client organizations

Creating a New Organization

From the manage page, click Create New Organization.
Fill in the organization details — name, type, address, state, district, contact information.
The organization is created under your reseller account.
The admin user receives setup instructions via email.

Managing Your Organizations

Click My Organizations to see a table of all your client organizations:

Column	Description
ID	Organization ID
Organization	Organization name
Validity	Subscription expiry date
Last Login	Most recent login to the organization
Send Email	Send a renewal reminder email with your contact details
Price Plan	Current pricing plan (Free, Starter, Professional, etc.)
Phone	Organization contact number
Email	Organization email address
Max Users	User limit under the current plan
ResellerID	Your reseller ID

Sending Renewal Emails

From the My Organizations table, click Send Email for any organization. This opens a pre-filled email with:

The organization's subscription expiry date
Your name, mobile, and email as the reseller contact
A reminder to renew to avoid service interruption

You can edit the email body before sending.

Managing Payments

Click an organization's ID in the table to open the payment page. Here you can:

View the organization's current plan
Calculate pricing based on plan and extra users
Process plan upgrades and payments

See Reseller Pricing for plan details.

Managing Tickets

The Tickets sidebar link opens a searchable table of all support tickets submitted by your client organizations. This is available to owners and Nice HMS support staff.

Ticket List

The table shows:

Column	Description
ID	Ticket number
Subject	Auto-generated from organization ID and name
Organization	The client organization that submitted the ticket
Category	Bug, Billing Issue, Feature Request, or General Inquiry
Priority	High, Medium, or Low
Status	Pipeline stage as a colored badge
Created	Submission date
Action	View button to open ticket detail

Use the page buttons at the bottom to navigate. Each page shows up to 20 tickets. Click Refresh to reload the list.

Ticket Detail

Clicking View on any ticket opens the detail page with:

Left panel — Full ticket content, organization name, submitter name, email, mobile, and role
Right panel — Category, priority, status badge, created/updated/closed dates
Status Update — Dropdown to change the pipeline stage and an optional resolution note

Updating Ticket Status

The pipeline stages are:

Open — Ticket received, awaiting review
InProgress — Team is actively working on it
Resolved — Fix deployed or question answered
Closed — Confirmed and completed

When you set a ticket to Resolved or Closed, an email notification is automatically sent to the submitter with the resolution details.

Resolution Note Guardrails

Resolution notes are validated before saving. The system rejects notes that contain code, file paths, stack traces, or other internal implementation details. This ensures end users receive clear, human-readable responses.

Cloud Functions

The Cloud Functions sidebar link provides access to API usage analytics. Owners and employees see all organizations; resellers see only their own client organizations.

Month Wise API Count

Displays a table of organizations with their API call counts for a given month and year. This helps track which client organizations are actively using the platform and their API consumption levels.

FAQ

Q: Can I set different pricing for different organizations? A: Yes. Pricing is configured per organization based on the plan and number of users. See Reseller Pricing.

Q: How do I know when a client's subscription is expiring? A: Check the Validity column in My Organizations. You can send a renewal email directly from the table.